Member Privacy Policy

Introduction

NatRoad is an organisation that is, by nature, personal information-intensive. It relies on comprehensive and accurate personal information about its members and other people with whom we deal. We have robust systems and procedures in place to protect your privacy whenever we collect, store, use or disclose your personal information. If you do not wish us to disclose information about you to third parties, you must inform us and we will take immediate steps to implement your request.

What kind of personal information does NatRoad collect?

The type of information NatRoad collects and holds includes (but is not limited to) personal information, including sensitive information, about:

Member Business' company name, contact names, business address details, telephone, facsimile and mobile numbers, e-mail addresses; and
Financial details including credit card numbers and financial status of membership.

How we collect your personal information

NatRoad collects most personal information direct from you - for example, when you fill in an application form for membership, renewal forms etc. Information may also be collected direct from you when you deal with us personally, over the telephone, send a letter, or visit the web site. Information is also collected from you when you participate in a NatRoad survey. There may be occasions when a third party provides information about you, such as when you are nominated for an honour or award.

How we use your personal information

NatRoad will use personal information it collects for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose and are reasonably expected, or for which consent has been given. NatRoad will use your personal information to provide you with a particular product or service and to contact you about matters pertaining to membership of NatRoad.

This includes (but is not limited to) the following:

Assessing membership applications.
Processing payments of applications.
Making decisions relating to nomination or election to a position on the Board and/or Committees.
Providing membership services such as publications, newsletters (by post or email) and other member benefits.
Inviting you to partake in NatRoad events, seminars, workshops and networking activities.
Contacting board and committee members to distribute agendas and minutes.
Providing contact details to NatRoad’s Partners and Supporters, who may contact members with information on products or services that they offer. These Partners and Supporters may in turn provide NatRoad with member lists participating in these offers.
Developing statistical information to represent or lobby on behalf of members.

We may use your personal information for purposes related or ancillary to the main reason we collect it, such as:

Internal accounting and administration.
Regulatory reporting and compliance.
Helping us to identify and inform you about other services that may be of benefit to you.

In the event of a complaint against you we use personal information provided to us to investigate the complaint in accordance with the procedures set down in NatRoad’s policies and guidelines for handling complaints against members.

Disclosure of your personal information

NatRoad may disclose personal information, including sensitive information, held about an individual to:

A membership committee/ board or panel to assess applications.

Members authorised to vote on candidates elected to office bearing positions judging committees for awards and honours.
Members on the same Committee or group.

NatRoad may contract out some of our functions and activities. For example, we may disclose information to allow printing of renewal invoices, membership cards, and arrears notices. We may also provide names and addresses to a mailing house to mail information to you. In these situations, we prohibit the third parties from using personal information about you except for the specific purpose for which we supply it.

NatRoad makes certain registers and lists publicly available. For instance, if you are recorded on a register or other listing, or if you are an office bearer on the Board or committee, we disclose personal information such as name and contact details through various means, either through publications, websites or verbally to members of the public.

NatRoad discloses to the public that you are a member of NatRoad unless you have advised us that you do not want this information released.

NatRoad treats all personal information held about you as confidential. This applies except where disclosure of your personal information is compelled by law, in the public interest, or with your consent.

In the event of a complaint, disclosure of personal information is restricted to those authorised under NatRoad’s policies and guidelines for handling complaints against members.

Accuracy of your personal information

If we have accurate personal information about you, it enables us to provide you with the best possible service. We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use it. If you find that current personal information we hold about you is inaccurate, incomplete or out of date please contact us immediately.

Access to your personal information

On request, we provide you with information about you which is readily accessible and which may lawfully be provided. Your request to provide information will be dealt with in a reasonable time and we may charge you an administration fee for retrieving and sending the information to you.

Security of your personal information

NatRoad protects any personal information that we hold about you from misuse and loss. We protect your privacy by restricting access to your personal information to those staff or authorised office bearers who need it, either to process information or to provide you with the services you have asked for. Our staff are responsible for handling personal information in accordance with the Privacy Act. Your personal information may be stored in hardcopy documents, as electronic data, or in NatRoad’s software or systems.

We maintain physical security over our paper and electronic data stores and premises. We also maintain computer and network security. For example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems. NatRoad will keep your information for as long as it is needed to provide you with the products and services you have requested from us. We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

Resolving your concerns

If you believe that the privacy of your personal information has been compromised, you are entitled to complain. If you have a complaint, contact the area where you believe the breach has occurred. If your complaint is not resolved to your satisfaction, forward a written complaint to:

The Chief Executive Officer
NatRoad
PO Box 3656
Manuka ACT 2603

A written complaint must include a return address, and identify the conduct that is the basis for the complaint. There are no fees for lodging a complaint.

Your Consent

If you have not already done so, please tell us if you DO NOT wish NatRoad to disclose:

That you are a member of NatRoad
Your contact details provided to NatRoad’s Partners and Supporters